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Who is in the Industry?

Dec 14, 2021 | News, Parliament

Mr BARTON (Eastern Metropolitan) (17:26): (1696) My adjournment is for Minister Carroll in the other place. Commercial Passenger Vehicles Victoria, the CPVV, are the regulator for the taxi, rideshare and hire car industry. The CPVV list one of their key functions as accrediting all commercial passenger vehicles. Just as important as this function is the un-accrediting of commercial passenger vehicles when they are no longer in the industry. Unfortunately the CPVV actually has no idea who is in the industry. How are they meant to regulate an industry when they do not even know who is in it? I have no idea.

The CPVV system goes like this: if you signed up to be an Uber driver three years ago, a passenger threw up in your car and you decided this was not the career for you, the CPVV still thinks you are active in the industry. If you ask the CPVV how they know who is in the industry, they quote their yearly registration payment. Of course if you are not in the industry anymore, you would not pay the $50 registration fee and may opt out of the system. The CPVV have not collected this payment or registration renewal for the last four years. This was well before COVID.


Commercial Passenger Vehicles Victoria – Who is active?

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On top of this many drivers have left their booking service providers and have decided to become independent operators. Often leaving the networks and becoming independent is the first step on the path of business collapsing entirely. The CPVV have said that they have a team of people who reach out to drivers to try and see who is active in the industry, and supposedly if they have made a permanent exit from it, the CPVV encourage them to surrender their accreditation and registration. It is no surprise that in my experience I have not heard of one person in the industry who has been contacted by the CPVV to ask if they are still active.

Every month the CPVV puts up numbers saying that we have 120 000-odd drivers and around 80 000 vehicles, but best estimates suggest 25 to 35 per cent of the industry are not booking service providers. I do not believe for a second that the CPVV is contacting even close to 1 per cent of the 120 000 registered drivers to see if they are still active since the last time they paid their registration fee in 2017. So the action I seek is: will the minister instruct the CPVV to take their role as a regulator seriously and find out who is actually active in the commercial passenger vehicle industry so we know who to regulate?

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