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Service Victoria Amendment Bill 2021

Feb 23, 2022 | News, Parliament

I rise to speak on the Service Victoria Amendment Bill 2021. This is a pretty straightforward bill, and I will be supporting it today. I wonder how many people realise the number of services Victorians can access on the Service Victoria app. Of course we all use it for checking in, but you can also apply for a fishing licence, a working with children check and other similar services. I would like to see a bit more advertising about the services available on the app, as my impression after speaking with people is that these services go largely unnoticed.

This bill will enable the Service Victoria app to offer even more government services, making it a one-stop shop for all your bureaucratic needs, eventually. Of course, I hope that this bill can lead to greater efficiencies in our lives. One thing Victoria has been behind on is a digital identity framework. For instance, in New South Wales licences and identifications can be stored on phones, while we continue to have a physical card we must take with us. With any changes it is important that the physical identity card remains easily available for those who may feel less comfortable with the new technology. It is my understanding that Victoria Police have the capabilities to check digital licensing but VicRoads does not.

Service Victoria Amendment Bill 2021

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In the commercial passenger vehicle industry we also seem plagued with both duplications and inconsistencies. For example, our driver accreditation and vehicle accreditation processes require that we go to both VicRoads and Commercial Passenger Vehicles Victoria, which is a time-consuming, unnecessary process and a duplication of services. One would have thought it would be more appropriate for them to be joined together.

I hope that in creating a digital identity framework we can ensure that the application process is streamlined, accessible and accepted by all government agencies. I commend this bill to the house.

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