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Reviving the Taxi Industry: A Triumph Over Adversity and a Lifeline for Our Disability Sector.

Oct 8, 2023 | News

We now have a new Premier and a new Transport Minister, it has been 5 years since the reforms of 2018 it is time and appropriate to reflect on what has happened and review.

Reviving the Taxi Industry: Repairing the Past, Navigating the Present, and Charting a Sustainable Future for Australian Transportation”**

In the ever-changing landscape of Australia’s transportation sector, the taxi industry has faced numerous challenges, notably the disruptive entry of Uber. Despite the odds stacked against them, I firmly reject the premise that the taxi industry is finished. Instead, I see a promising future on the horizon, especially in the state of Victoria. Furthermore, it is crucial to acknowledge the vital role the taxi industry plays in serving our disability sector, a role that only it fulfills. Data reveals that the impact of Uber on the industry has led to a reduction of services for those needing taxi wheelchair vehicles, underlining the pressing need to support and revive this essential sector.

When Uber entered the Australian market illegally, it did so questionably, with support from government regulators. This move had devastating consequences for thousands of taxi and hire car license holders, leaving their lives in disarray. However, the tide is turning. Legal action against Uber, led by the formidable law firm Maurice Blackburn and armed with substantial litigation funding, signifies a turning point.

The fact that Uber has not been able to eradicate the taxi industry is a testament to its resilience. While Uber’s presence has created economic challenges, the industry has adapted. Taxi trip numbers are gradually inching back to pre-COVID levels, signaling a positive shift. In Victoria, where the landscape is notably more challenging, there is hope. With strategic adjustments, including the implementation of a living wage, the industry can not only survive but also thrive.

The Essential Role of the Taxi Industry in Our Disability Sector

One of the often-overlooked aspects of the taxi industry is its indispensable role in serving our disability sector. Unlike many other transportation services, taxis are uniquely equipped to cater to individuals with disabilities, especially those requiring wheelchair-accessible vehicles. These specially adapted vehicles provide a lifeline for people with disabilities, enabling them to maintain their independence, access essential services, and participate in their communities.

Data clearly shows that the rise of Uber has had a detrimental impact on this crucial service. With Uber’s rise, there has been a reduction in the availability of wheelchair-accessible vehicles in the market. This decline directly affects individuals who rely on these services, limiting their mobility and independence. By acknowledging this impact, we recognize the urgency of supporting and revitalizing the taxi industry. It’s not just about reviving a business; it’s about upholding a lifeline for a significant portion of our community.

The Challenges of Making a Living Wage: Addressing the Industry’s Future

Industry experts, both in Victoria and around the nation, acknowledge the detrimental effects of the explosion of ride-share vehicles. This proliferation has led to a situation where no one, whether in the taxi, ride-share, or hire car sector, can make a living wage. This pressing issue must be addressed head-on if we are to ensure the sustainable participation of individuals in this industry.

Addressing the living wage challenge requires comprehensive measures. Regulation and policy reform are essential to level the playing field between traditional taxi services and ride-share platforms. Fair pricing structures, reasonable commission rates, and adequate worker protections can contribute significantly to creating an environment where drivers can earn a decent living.

Moreover, public awareness and consumer choice also play a role. Educating the public about the challenges faced by taxi drivers and the importance of supporting a living wage can influence consumer decisions. Encouraging consumers to choose ethical and socially responsible transportation options can create a demand for services that prioritize fair compensation for drivers.

Uber’s Impact on Australian Society

What has Uber offered Australian society? They have brought their gig economy model to our shores, where their employees earn, more often than not, below a living wage, many below a minimum wage, and under conditions that would be unacceptable to the vast majority of Australians in 2023! No award protections, no benefits, no sick pay, no holiday pay, and no maternity leave. They offer nothing we need.

Certainly, in Australia’s major cities such as Sydney and Melbourne, we witness not hundreds but thousands of part-time Uber drivers on the road, contributing to our already congested roads. They are akin to seagulls, endlessly searching for a hot chip. This phenomenon not only impacts the livelihoods of taxi drivers but also exacerbates traffic congestion, making commuting a nightmare for everyone involved.

Victoria’s Unique Challenge

In our experience, Victoria’s situation is fixable, but it is, without a doubt, the most difficult state to operate in. Other industry bodies identify Victoria as a challenge, not as a model of what to do. The complexity of regulations, coupled with the influx of ride-share drivers, creates a challenging environment for taxi operators. However, despite these difficulties, we believe that with the right strategies and support, Victoria’s taxi industry can overcome these obstacles and thrive once more.

A Call to Action: Collaborative Efforts for a Sustainable Future

The challenges faced by the taxi industry, exacerbated by Uber’s disruptive and illegal entry, and the proliferation of ride-share vehicles, cannot be ignored. However, with a collaborative effort from regulatory bodies, government agencies, industry experts, and the community, we can pave the way for a sustainable future. By recognizing the unique and vital role the taxi industry plays in serving our disability sector, addressing the living wage issue, acknowledging the impact on public transport and road congestion, and understanding the detrimental effects of the gig economy model, we emphasize the urgency of the situation.

To achieve this, we must repair the past to create the pathway forward. Restoring the industry isn’t just a matter of economic revival; it’s a social responsibility we all share. As professionals, advocates, and community members, we have the power to make a difference. By supporting initiatives that uphold the taxi industry, ensure fair compensation, maintain essential services for our disability sector, and promote sustainable transportation practices, we contribute to a more inclusive, accessible, and empathetic society.


The taxi industry’s journey to revival is not just a business narrative; it’s a story of resilience, community support, and the unwavering commitment to serving our disability sector. By rejecting the notion that the taxi industry is finished and acknowledging its unique role, we pave the way for a better future. Let us rally behind this cause, advocate for change, and ensure that our taxi industry continues to be a lifeline for those who rely on its essential services. Together, we can create a future where mobility knows no bounds, and every individual, regardless of their abilities, can navigate the world with dignity and independence.

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