Mr BARTON (Eastern Metropolitan) (15:49): My constituency question today is for Minister Carroll in the other place. A mature-age constituent of mine who lives very close to my office, Lesley, has encountered difficulties when topping up her Myki card. Unfortunately passengers are unable to top up their cards on buses. This has left Lesley with only two options—that is, to top up online and experience a 60-minute wait period for the money to show up on the account or find a Myki top-up machine.
Many of our senior population struggle with the process of topping up on the app or online, and finding a top-up machine in the outer suburbs is difficult when you rely on Public Transport Victoria already. It is not often the machines are within walking distance. This makes what should be an easy experience an extremely stressful situation for many of our senior citizens. My question is: how is the government ensuring that the Myki system is accessible to all Victorians, especially our senior population?